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Frequently asked questions
When am I charged?
You're only charged after the host confirms your booking request. Before that, nothing is debited.
Can the host decline my booking?
Yes. The venue owner has a deadline to confirm or decline. If they decline, you aren't charged and you're told why.
How does cancellation work?
Each venue follows a transparent cancellation policy, shown before you confirm the booking. The refund depends on how far in advance you cancel.
Which payment methods are accepted?
At the moment we accept credit cards, processed securely by the platform.
Contact us
Email support: suporte@dreamspaces.app
Report a problem with a booking
Had a problem with a booking? Contact our support with the booking code and we'll walk you through the next steps. Opening a ticket from your account will be available soon.
Open a support ticket (account required)